Project Application Support Analyst I

Company Name:
This is a project position with an estimated length of 2.5 years
ESPN is seeking to fill an Application Support Analyst role in our Digital Media Video Technical Operations group with someone who has a complete understanding of current Internet video acquisition and distribution technologies. To be considered for the role, the applicant must be able to demonstrate skills necessary to quickly identify and resolve problems with complex workflows that integrate with upstream and downstream systems.
ESPN, Inc., The Worldwide Leader in Sports, is the leading multinational, multimedia sports entertainment company featuring the broadest portfolio of multimedia sports assets with over 50 business entities. Headquartered in Bristol, Connecticut, ESPN is 80% owned by ABC, Inc. (a subsidiary of The Walt Disney Company), and 20% by the Hearst Corporation.
ESPN was founded by Bill Rasmussen and launched on September 7, 1979. Now with over 6,500 employees, each year ESPN televises more than 5,100 live and/or original hours of sports programming. The company's mission is to serve sports fans. Anytime. Anywhere.
This position requires the flexibility to work overnight hours both weekdays and weekends.
The Application Support Analyst will:
o ensure existing video publishing and distribution workflows and systems are operating as designed.
o act as a liaison between our editorial team and engineering team when technical trouble arises.
o monitor and troubleshoot production workflow components, system infrastructure issues, and take timely action to resolve and/or properly escalate issues.
o track open issues and inquiring for updates from the technical teams involved with the resolution while providing regular communication to the affected production teams.
o regularly provide technical reports of production service issues to the team and necessary technical stake-holders.
o Minimum of 2 years experience with Internet and/or related video technologies
o Experience in a technical role operating and/or maintaining high availability, internal and/or public-facing Internet services
o Ability to interpret and act upon alerts presented by various monitoring systems
o Ability to work is a fast-paced 24 x 7 news organization
o Verbal and written communication skills are critical.
o Must have strong leadership, interpersonal and motivational skills
o Experience with Video encoding for web, mobile, tablet, and game consoles
o Understanding of TCP/IP network architectures
o Experience with CDN technologies
o System administration background (LINUX/UNIX/Win Server 2003/2008)
BS/BA in Computer Science or similar field of study, or equivalent experience
BS/BA in Computer Science or similar field of study, or equivalent experience
Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you'll have the opportunity to join a team that's beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you've been looking for.
ESPN is an equal opportunity employer - Female/Minority/Veteran/Disability. Our goal is to create an inclusive workplace for all.
If interested, please apply online at

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